Introduction to Assertive Communication
Differentiating between Assertiveness, Aggressiveness, and Passiveness
The Impact of Communication Styles on Business Relationships
Quiz
Strategies for Saying No
Assertive Refusals vs. Negative Responses
Practical Exercises: Crafting Assertive Responses
Navigating Difficult Conversations
Active Listening and Empathy
Managing Emotions in Conversations
Strategies for Preventing and Managing Conflicts
Why you should sell your ideas?
How to succeed selling your ideas?
Some examples about how to sell your ideas?
Quiz
Why Leadership and Influence are important?
How to lead and influence ?
Leadership Tool: Vision, Strategy, Tactics
Quiz
4 Different Profiles
How to identify and work with them
Quiz
Why is this important?
10 effective techniques to help you master body language
